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MEDIA FAQS

Can we request a list of specific shots we would like?

Yes, you can! Within the first few days after you finalize your booking, you will receive an email asking you to fill out your wedding details on our secure site. On that site, there is a place for you to list any specific shots you would like taken during your event(s). Discuss these specific shots with your photographer and/or videographer to make sure they understand what you are looking for and when these shots will need to be taken. Our team members will do their best to make sure they capture these moments. List of specific shots can include bride with parents, groom with parents, bridal party, details (such as bouquet, rings, etc.), first look, cake cutting, first dance, exit, etc.

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Can I choose the songs in my wedding video? If so, how do I do that? 

We want this to be YOUR video, so we encourage you to choose the music for your video but are happy to choose the songs for you if you'd prefer. Copyright laws are very strict regarding the use of music in wedding videos, so we have five subscriptions to music sites from which you may select your songs. For info on available music sites, suggested song lists and other helpful song choice info go to: Song Selection

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How will I receive my RAW video footage? 

We will send you all the RAW video footage that your videographer captures throughout your day. Because we specialize in highlight videos, the RAW video footage will be in small, individual clips. If you'd like, we can put those together for you in what we call a RAW Video Reel for an extra cost. This is where all the RAW video footage together in one unedited home video style video so you can watch the entire day unfold through those clips. We, of course, will also create you a beautifully edited highlight video of your day as well. 

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Do you offer RAW photos and videos?

Although all our packages include RAW video footage, we do not typically deliver RAW photos.  If this is something that is important to you, please let us know and we can discuss this option with you. 

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Will my photos have watermarks? Will I have full rights to my photos? 

Your photos will never have watermarks!  You have full printing rights to your media with no watermarks.

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When can I expect to receive my media?

Our standard turnaround time is 30 business days. Of course, this can vary a little depending on the season. During high volume periods, it can take up to 60 business days. The turnaround time on our extra sessions is typically less than 2 weeks.

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How will my media be delivered?

Your photos will be available for viewing and download via Pixieset.  You will receive a link to your album that will allow you to scroll through the different sections with ease.  Pixieset will allow anyone with the link to download all photos in full resolution. If you need suggestions on where to print high resolution images from your Pixieset album, please refer to this helpful link: How to Print

Your video will be available for viewing and download via Vimeo. Raw footage will also be available (free of charge) to download.  If you need help as to how to download your photos or videos, please refer to this helpful link: How to Download

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