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TEAM FAQS

Who is my main point of contact?

Our booking manager will be your main point of contact during the booking process. They will help you customize your package to fit your needs and make sure you get the best price. They will send you a proposal to look over. They will be there to answer any questions or concerns you have regarding your booking. Once you have paid your deposit and signed your contract, your main point of contact will shift to our district event specialist. They will be there to help answer any questions or concerns for the remainder of your booking with us. They will assign a team that best fits your needs. They will ensure your team is in contact with you throughout the entire process. They will also ensure your media gets delivered on time and meets our quality and style. 

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What if I do not like the style of the photographer/videographer I am paired with?

All of our team members are trained to shoot in our style. They all are very experienced, professional, and have the necessary equipment. Additionally, ALL photo and video editing is done by our in-house team to ensure the look of your media matches what you see in our portfolio and on our website. After assigning your team, we can show you specific work shot by your team. If for any reason you are concerned, we will gladly reassign your team (rhis rarely happens!). Your team will contact you within one week of being assigned and will set up a phone call to get to know you and go over important details of your special day with you.

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Will I have the same photographer for my extra session(s) and wedding day?

Yes! Booking an extra session is a great way to get to know your photographer before the wedding so you are comfortable with each other. If, for some reason, your photographer is not available to shoot your extra session(s), they will work with our other photographers to find coverage and convey all important details to ensure the session goes smoothly. 

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